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Atlassian Reviews

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About Atlassian

Atlassian.com is a platform that offers a range of products to help teams plan, track, deliver, and connect their work. It empowers teams of all types, from startup to enterprise. The products are built with industry-leading privacy, security, and data control and can be customized with 1,000+ apps and integrations.

The key products include Jira and Confluence. Jira is used for project management, allowing teams to align resources, track progress, collaborate, and launch projects. Confluence is a collaboration tool that helps teams create, share, and collaborate on projects in one place.

Atlassian's mission is to help unleash the potential of every team. From medicine and space travel, to disaster response and pizza deliveries, their products help teams all over the planet advance humanity through the power of software. They believe the impossible is possible - together. They aim to inspire teamwork anywhere and everywhere, worldwide.

Users can log in to Jira, Confluence, and all other Atlassian Cloud products via Atlassian account. They also offer free trials of their suite of products.

Atlassian Pros & Cons

Pros of Atlassian:

  1. Customizable Workflows: Atlassian products like Jira allow teams to create and customize workflows based on their specific needs, making it adaptable to various project methodologies.
  2. Powerful Issue Tracking: Jira offers robust issue tracking features, which are essential for managing and resolving project issues efficiently.
  3. Scalability: Atlassian tools are highly scalable, making them suitable for both small teams and large enterprises.
  4. Community Support: The Atlassian community is vast and active, providing a wealth of resources, forums, and user-generated content for problem-solving and staying updated on the latest features.
  5. Integration Capabilities: Atlassian products integrate seamlessly with other tools, such as G Suite, enhancing functionality and user experience.
  6. User-Friendly Interface: While some users find the interface less intuitive, many find Jira and Confluence to have clean and easy-to-use interfaces, especially Jira.

Cons of Atlassian:

  1. Complexity for Beginners: Atlassian products, especially Jira, can be overwhelming for new users due to their extensive feature set and steep learning curve.
  2. Cost Considerations: The cost of Atlassian tools, particularly Jira, can be a concern for smaller organizations or startups, with licensing fees and additional costs for plugins or add-ons contributing to the budget.
  3. Customization Overhead: While customization is a strength, it can also lead to complex workflows and configurations, impacting simplicity and ease of use.
  4. Resource Intensive: Atlassian tools, being feature-rich, can be resource-intensive, affecting performance on less powerful hardware.
  5. Limited Built-in Testing Features: Jira's built-in testing features are somewhat limited, requiring integration with dedicated testing tools for comprehensive testing.
  6. Quality of Support: Atlassian's customer service is often criticized for being non-responsive, which can be a significant drawback for users.

Additional Considerations:

  • Data Center vs. Cloud: Atlassian is phasing out its data center option, encouraging users to migrate to the cloud system or set up self-managed environments with security controls.
  • Integration with G Suite: The integration with G Suite provides delegated authentication and user lifecycle management but does not enhance file storage space directly.

Overall, Atlassian offers powerful project management tools with customizable workflows and robust issue tracking, but it also presents challenges such as complexity for beginners and potential cost considerations.

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Atlassian Customer Reviews (3)

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Balder Braam
Balder Braam
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Jul 16, 2024
Thomas Johnson
Thomas Johnson
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Jul 12, 2024
Elínbjörg Guðnadóttir
Elínbjörg Guðnadóttir
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Jul 11, 2024

Atlassian Customer’s Q&A

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Atlassian Features and Benefits

Atlassian.com offers a variety of products with key features and benefits. Here are some for Jira and Confluence:

Jira:

  • Plan: Align teams, resources, and deliverables to ensure the project hits deadlines and maps to company goals from the start.
  • Track: Understand the major moving pieces and quickly drill down to the tiniest of details.
  • Collaborate: Jira better connects teams and work for more seamless collaboration and faster alignment.
  • Launch: Shared release dates connect teams who make your product to teams who launch it.
  • Report: Out-of-the-box reports, real-time dashboards, and contextual insights make data-driven decisions your team’s new normal.

Confluence:

  • Intuitive structure: Makes set up, creation, and discovery easy.
  • Real-time editing: Seamlessly edit content with the whole team at the same time or across time zones.
  • Commenting: Make it a team effort with in-line and page comments, likes, and visual elements such as images, GIFs, and emojis.
  • Notifications: Alert your teammates when you tag them or assign a task so everyone stays on top of progress.
  • AI work: Improve communication, turn messy notes into polished strategy documents, engaging presentations, and impactful campaign blueprints.

These features help teams to plan, track, collaborate, launch, and report their work effectively and efficiently. They also improve communication and productivity across teams. The AI-powered features in Confluence help to turn messy notes into polished documents and presentations, and manage recurring actions using rule-based automation. The real-time editing and commenting features make collaboration easy and efficient. The notification feature ensures that everyone stays on top of progress. These features and benefits make Atlassian.com a powerful tool for teams to manage their work.

Atlassian Pricing

Atlassian offers a variety of pricing plans for its products, including Jira and Confluence.

For Jira, the pricing plans are as follows:

  • Free: This plan is free forever for up to 10 users. It includes unlimited goals, projects, tasks, forms, and 2 GB of storage.
  • Standard: This plan costs $7.16 per user per month and includes everything from the Free plan plus user roles and permissions, external collaboration, multi-region data residency, 1,700 automations per site per month, and 250 GB of storage.
  • Premium: This plan costs $12.48 per user per month and includes everything from the Standard plan plus AI-powered summaries, generative AI editing, natural language to build automations or search issues, cross-team planning and dependency management, customizable approval processes, per user automation limits (1000 per month), and unlimited storage.
  • Enterprise: For advanced analytics, scale, and security for enterprises, you need to contact sales.

For Confluence, the pricing plans are as follows:

  • Free: This plan is free forever for up to 10 users. It includes unlimited pages, unlimited spaces, templates for Marketing, Product, Program Management and more, up to 3 active whiteboards per user, support for apps and integrations, and up to 2 GB file storage.
  • Standard: This plan costs $4.89 per user per month and includes everything from the Free plan plus external collaboration, page permissions, 250 GB of storage, and unlimited users.
  • Premium: This plan costs $8.97 per user per month and includes everything from the Standard plan plus AI-powered creation and collaboration, per user automation limits (1000 per month), and unlimited whiteboards.

Please note that all cloud plans start free, and allow you to grow as your team scales. Pricing depends on the number of users who can access the product, the product plan (Standard, Premium, or Enterprise), and the type of payment (monthly or annual).

Payment Method

Atlassian.com accepts a variety of payment methods to ease the purchasing process. These include:

  • Credit Card: Accepts Visa, American Express (AMEX), and MasterCard. Payments via Discover are not available.
  • PayPal: Available for monthly, annual (auto-renew), and annual (termed) subscriptions.
  • Bank Transfer/ACH: Payments can be made either by Bank Transfer (Wire) or ACH (US banks only).
  • Pay later by invoice: Applies to annual (termed) subscriptions only. Allows you to quickly place your order and gain immediate access to the product, while making payment to Atlassian later within the specified payment terms time frame. Net-14 payment terms are available for orders valued between USD 1000 and USD 20,000. Net-30 payment terms require you to pass a credit check for approval.

Please note that cloud subscriptions paid monthly must be paid via credit card or PayPal. Bitbucket Cloud must be paid via credit card. For orders placed with Net-14 or Net-30 payment terms, you have 14 or 30 days to send your payment to Atlassian respectively. To ensure that your subscriptions remain active, it is important to clear your payments within the specified payment terms time frame. When making your payment to Atlassian, make sure to reference the invoice number and instruct your bank to make the payment in USD. The invoice amount must be paid in full. The sender bears responsibility for any additional fees. Email your payment details to remittance@atlassian.com after making the payment. Feel free to ask about other platforms or policies.

Atlassian FAQs

FAQ

Atlassian Alternatives

Here are the top 10 alternatives to Atlassian.com:

  1. Microsoft: Offers collaboration and productivity tools such as Dynamics 365, Microsoft Project, and Microsoft Planner.
  2. Gitlab: An open-core company that operates a DevSecOps platform.
  3. IBM: A multinational technology and consulting corporation.
  4. ServiceNow: Provides cloud-based platforms and solutions delivering digital workflows.
  5. GitHub: A web-based hosting service for version control and collaboration.
  6. Asana: A web and mobile application designed to help teams organize, track, and manage their work.
  7. Blueprint: Provides industry-leading software solutions that help large organizations build better business applications.
  8. Broadcom: A global technology leader that designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions.
  9. Siemens: A multinational conglomerate company and the largest industrial manufacturing company in Europe.
  10. Businessmap: A business mapping software for sales, marketing, and planning professionals.

These platforms offer various services that can cater to different needs. It's always a good idea to explore each platform to see which one suits best. Feel free to ask about other platforms or policies.

FAQ

How To Open A Atlassian Account?

To open an account on Atlassian.com, follow these steps:

  1. Visit the Atlassian website.
  2. Click on the Sign Up button.
  3. Enter the required details such as email, username, and password.
  4. Click on the Create account button.
  5. A verification email will be sent to the provided email address. Check the inbox and click on the verification link to activate the account.

Remember, the account is not fully active until the email address is verified. If the verification email is not received, check the spam folder or resend the email from the login screen. Enjoy exploring Atlassian's services! Feel free to ask about other platforms or policies.

FAQ

Atlassian Return Policy?

Atlassian.com offers a refund policy for its cloud subscriptions. For a monthly subscription, a refund can be requested within the first month. For an annual subscription, a refund can be requested within 30 days. If these stipulated periods are over, refunds cannot be offered. This policy applies to both new subscriptions and renewals. It's important to note that after the first paid month, refunds or exchanges are not available. Please ensure to request a refund within the stipulated period if needed. Hope this helps! Feel free to ask about other policies or online stores.

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